Frequently Asked Questions (FAQ)

Diabetic Clinic

Our Practice has a diabetic Clinic and Dr Bilal is the GP who initiated the Clinic which is registered with Australian Diabetes Association.   Together our family physicians with our Allied health team approach will help you learn everything you need to know about diabetes, treatment and management.

How to see your Doctor:

We are a bulk billing family practice.  You can book on line on health Engine or walk-in basis.  Patients can choose the doctor they want to see or the first available doctor.  Emergency cases will have first priority.  Longer consultations are available if needed.  Please inform the reception beforehand. Our practice do not use email as a form of communication to patients or vice versa.

 

Services Available:

General Practice Consultations, Routine Check-ups, Worker’s Compensation, Minor Surgery, Antenatal Care, Pap Smears, Pregnancy Tests, Counselling, Childhood and General Vaccinations, Skin Checks, Baby Clinic, Child Health, Diabetes Testing, Pathology Collection, Women’s Health, Men’s Health, Chronic Disease Management Plans, Health Assessments, Medical Examinations for Pre-Employments, Driver’s License.  Specialist Services:  Podiatrist, Dietitian, Physiotherapist, Exercise Physio, Diabetic Educator (by appointments).

 

Fees and Billing Arrangements:

Most of our services are bulk-billed under Medicare.  However, there are some services which are not covered by Medicare that will attract fee.  A standard consultation is $75.00 (normal hours) or $85.00 (after hours) for a new patient without a valid Medicare card.  Fees for Medical Examinations and Pre-Employments vary.  The Reception staff will advise you of the fees beforehand.

Recall & Reminder system:

Most results are electronically downloaded into our clinical software. Patients are encouraged to return to the surgery to discuss their results (pathology, scans etc.), particularly if the treating doctor has requested them to do so.  Even if initial tests are normal, further testing or treatment may still be required. However, should there be any abnormality with the results, the Practice will contact the patient via telephone or/and registered mail.  Please promptly notify the reception staff if you change your phone number/s or address to facilitate a more efficient recall system. For Preventative health promotion, all patients of the Practice will automatically be on our federal/ state/local reminder/recall system for pathology results and health promotion.  If you do not want to be on any of these reminder systems, please let us know so that we can take your name off the system.

After-Hour Arrangements:

For urgent after hour medical attention when the surgery is closed, please, contact the surgery's number on 02 8724 6300 for instructions on how to access the Practice Deputizing After hours service (Sydney Medical Service Co-op). If it is an emergency, please call 000.

Home Visits:

Home visits are available for regular patients of the Practice in exceptional cases only and are subject to the Doctor’s availability.  Please call early in the day so a visit can be organized.  A cash fee applies.  Home visit times are normally between 1:00pm to 2:00pm.  Please contact the practice early in the morning to organise.

Telephone Access:

Doctors in the practice may be contacted during normal surgery hours.  If the doctor is with the patient a message will be taken and you will be advised by the receptionist when it is likely that the doctor will return your call.  Your call will always be put through to the doctor in an emergency.

Your Privacy:

All health records are confidential and are securely stored in our computer system with password out of public reach.  Your personal information may be disclosed to other health professionals such as allied health and specialist for your continuous quality of care.  You may access your health records with your doctor as a consultation or you may request a copy where an administration fee of $55.00 will apply.  All original medical records belong to the practice. A copy of a privacy policy is located at the reception area.

Parking and Access:

Plenty of parking is available around the building. There is wheelchair access and parking available for patients with disabilities in front or side of the centre.

 

Your Rights:

We are constantly striving to provide our patients with the best possible care and attention.  If you have any problems, suggestions or complaints, we like to hear them.  Please feel free to talk to the doctors or Practice Manager. There is a suggestion box for your feedback if you prefer to write to us.  All concerns, suggestions and complaints are taken seriously.  If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available eg NSW Medical Board (PH 9879 2200) or Health Care Complaint Commission (Ph: 1800 043 159) or Australian Commission on Safety & Quality in Health Care (Ph: 9263 3633).